Kiika Skin FAQs
What are the shipping times?
Australia 3- 7 business days*
NZ 2 weeks*
The rest of the world 30+ days
*Possible delays due to Covid-19
What are the shipping costs?
Shipping costs $5.95 within Australia or is free when you spend over $50. International’s shipping costs vary so please select your country in the check out and we will calculate it for you.
Can we ship internationally?
Yes we can ship to just about anywhere.
Do we offer money back guarantee?
We are very confident that you will never want to return any of our products, but in the event you would like to, we are not able to offer returns due to the nature of our products and health regulations.
If there is an issue, please let us know at firstname.lastname@example.org within 30 days of receiving the goods so we can help resolve it for you ASAP.
I haven't received my order. What can I do?
If your order is more than 3 days overdue, please contact us at email@example.com
Cancelling and amending my order
Once an order is completed it may not be cancelled or changed.
What about Customs Charges, VAT and Import Taxes?
Some countries charge taxes and charges when goods are imported. Kiika has no control and is not responsible for payment of these charges. These charges are randomly applied by Governments and customs in each jurisdiction.It is your responsibility where required, to pay duties, VAT and charges added by authorities. If you do not pay them, the products will be returned to us. For products received in original condition, you will receive a full refund less to cost of freight each way.
I have acne. Can I still use Kiika?
Acne sufferers who use Kiika love the results. Of course there are many causes for acne and lots of skin types so patch test first, then prepare to be amazed.
Does Kiika suit my skin type?
Kiika suits all skin types, but as with all skin care products, patch test before use if you are at all unsure.
Where is Kiika made?
All Kiika products are proudly made in Australia.
What about preservatives?
Kiika does not use preservatives in its products. With little to no water diluting our products, we don’t have the need to add preservatives.
What about animal testing?
Kiika has never tested any product on any animals ever! and we never will.
So how is Kiika tested then?
We test the products on ourselves. Long before you receive your product, many hours has gone into creating and adjusting, testing and retesting the products on ourselves. This way we can adjust and perfect formulations so you receive the best products available.
Are our products safe?
Our products have undergone rigorous testing during the research and development process and we consider them safe to use when used according to the directions and warnings on the packs. We recommend you patch test first as with every product in the market place there is the possibility of someone, somewhere reacting negatively. If this happens to you, please stop using the product immediately and let us know so we can arrange to get the remaining product back for retesting and give you a full refund.
Is Kiika vegan? What about animal ingredients?
Nothing to see here. No animal ingredients are used in our products. We are vegan friendly.
What about other nasty ingredients?
We have a long list of ingredients that we avoid. These include: Parabens, Sulfates, Mineral oil, Petrolatum, Propylene Glycol, Synthetic Colours, Synthetic Fragrances, Animal Anything, MEA, DEA, TEA, PEGs, Harsh Detergents, Phthalates, Triclosan, Silicones, EDTA, Formaldehyde Donors etc. We avoid these because of widely held safety concerns in the community.
How does Kiika care for the environment?
Kiika is potentially the most environmentally conscious skincare brand from earth. Everything we do is designed to minimise impact on the planet, from the minimalistic packaging which is recyclable to the highly concentrated products so we are not shipping huge volumes of water around the planet. Our ingredients are all derived from nature and we understand that we too are a part of nature and that we cannot exist without it.
- We have minimal packaging
- We have recyclable packaging
- We are greenhouse neutral
- We use a concentrated product
I'm pregnant or breast feeding, can I still use Kiika?
Absolutely. Our ingredients are safe for use as directed. And if your pregnant, congratulations and we have no doubt you deserve a little extra pampering. Of course, keep all products away from little ones unless those products are specifically designed for them.
What is the shelf life of the products?
The products are suitable for use anytime within 12 months of opening.
I have Allergies, Eczema, Rosacea or Psoriasis. Can I use Kiika?
Depending upon your severity, you may be able to use Kiika, however always patch test first and check with you doctor if necessary. Kiika does not contain preservatives, synthetic colours or synthetic fragrances and that may irritate or worsen these conditions, and we include all of our ingredients on the label and the website.
I have some left over product made up, can I reuse it?
Never store and reuse product once it has liquid added. We do not add preservatives and so products will naturally become contaminated after a day or 2.